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SECTOR 1 - General and Service StandardsTC 1 - Quality Management and Quality Assurance
Secretory: Milagrosa Mondlane
Chairperson: Phillip Mndawe

ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits. Also by standardization of requirements for a quality management system for organizations that provide products meeting customer, statutory and regulatory requirements; and enhance customer satisfaction, through effective application of the system, including continual improvement and assurance of conformity to these requirements.

Title of draft standards Stage Reference standard ICS classification
Name Surname Organisation
Sylvester MoyoDynamic Health Systems Initiative
Sipho GSimelaneOmbudsman Financial Services
EmmanuelHoweBotho University
ManagalisoMatsebulaEmlembe beverages
siphokazibokiBNR Holdings